Oh right my colleagues and I came to a conclusion as to why there has been low call volume these days: There are two types of Singaporeans - the kiasu ones and the last minute ones. Hahaha that's why right now when we're somewhere at the middle of the peak period, there are fewer calls. Last week when filing just started there were quite a lot of calls, from the kiasu batch. Once we reach end March, calls will flood in again and those will be the last minute filers.