Damn, I gave someone (or maybe not just one...) a wrong advice today. I got mixed up between the conditions for the reliefs T.T ugh now I feel so guilty and also of course fear for receiving a complain lol. Idk if anyone has written in to complain about me, but if there has been one I'm pretty sure I know who was the one who wrote in haha. And today another tp was quite angry oops and requested for me to transfer him to another person. But afterwards I realised I had to make a call back to him to clarify some stuff, which I did so after a short while, and the funny thing is he sounded less angry and nicer. He even thanked me for calling him back lol! Mood swing? Anyway I figured out that there just are some people you cannot seem to get along with. It's just that you don't seem to click? So yea for these kind of cases I guess it's good to just transfer with an open mind and not think too much about it. Idk if I'm just avoiding the problem, but that's how I can retain that bit of confidence in myself.